At Hanuman Builders, we strive to provide high-quality products and excellent customer service. However, we understand that there may be situations where you need to cancel an order or request a refund. This Refund and Cancellation Policy outlines the terms and conditions governing such requests.

Order Cancellation

You may cancel your order before it has been processed for delivery. To cancel an order, please contact our customer support team at support@hanumanbuilders.com or through our Contact Us page at https://hanumanbuilders.com/contact-us/ as soon as possible. Once an order has been processed for delivery, it cannot be canceled.

Refunds

Refunds may be granted under the following circumstances:

  1. Defective or Damaged Products:
    If you receive a defective or damaged product, you may request a refund or replacement within 7 days of delivery. Please contact our customer support team with your order details, a description of the issue, and supporting photographs or documentation.
  2. Incorrect or Missing Items:
    If you receive an incorrect or incomplete order, please notify our customer support team within 7 days of delivery. We will either provide a refund or resend the correct items, whichever is more appropriate.
  3. Delivery Delays:
    If your order experiences a significant delay in delivery beyond the expected delivery date provided during checkout, you may be eligible for a refund. Please contact our customer support team with your order details and the reason for requesting a refund.

Refund Process

Eligible refunds will be processed within 7-10 business days of receiving and verifying your request. Refunds will be credited to the original payment method used for the purchase.

Exceptions and Limitations
Please note that refunds or cancellations may not be granted in the following situations:

  1. Customized or made-to-order products
  2. Bulk or discounted orders
  3. Purchases made more than 30 days ago
  4. Damages or defects caused by misuse, negligence, or improper handling

Order Cancellation

You can cancel your order before it has been processed for delivery. To cancel an order, please reach out to our customer support team at support@hanumanbuilders.com or visit our Contact Us page. Please note, once an order has been processed for delivery, it cannot be canceled.

Returns

We accept returns for defective products only. Here are the conditions under which returns are accepted:

  • Defective or Damaged Products: If you receive a product that is defective or damaged, you can request a return or replacement within 7 days of delivery. Be sure to contact our customer support team with your order details and provide supporting photographs or documentation of the issue.
  • Incorrect or Missing Items: In the case of an incorrect or incomplete order, notify us within 7 days of delivery. We will arrange for a return or send the correct items as soon as possible.

How to Return:

  1. Contact our customer support team at support@hanumanbuilders.com or through our Contact Us page to initiate a return.
  2. Once your request is received and verified, we will process your return within 7-10 business days.
  3. Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method to ensure the safe return of the product.

Exchanges

We understand that sometimes an exchange is necessary. Here’s how we handle exchanges:

  • Defective or Damaged Products: If your product is defective or damaged, you may request an exchange within 7 days of delivery.
  • Incorrect or Missing Items: If your order is incorrect or incomplete, you can request an exchange within 7 days of delivery.

How to Exchange:

  1. Contact our customer support team at support@hanumanbuilders.com or via our Contact Us page to initiate an exchange.
  2. We will process eligible exchanges within 7-10 business days after receiving and verifying your request.
  3. Return shipping costs for exchanges are the customer’s responsibility unless the exchange is due to our error.

By shopping with Hanuman Builders, you agree to our return and exchange policy terms. We are here to help you, so please don’t hesitate to contact us with any questions or concerns regarding your purchase.

Changes to Policy

Hanuman Builders reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. The most current version of the policy will be available on our website.

Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team at support@hanumanbuilders.com or through our Contact Us page at https://hanumanbuilders.com/contact-us/.

By placing an order with Hanuman Builders, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Refund and Cancellation Policy.