At Hanuman Builders, our goal is to ensure that you are fully satisfied with your purchase of building materials. If you encounter any issues with your order, particularly defects in the products, we offer a straightforward return process. Please review our return policy below for all the details.

1. Return Eligibility:

• Defective Items Only: Returns are accepted only for products that are defective. We do not accept returns for any other reason, including change of mind.
• Time Frame: You must initiate the return process within 7 days from the date of purchase.

2. Proof of Purchase:

• No Proof Required: You are not required to provide proof of purchase for returns.

3. Return Shipping Costs:

• Return Shipping: The cost of return shipping will be communicated to you upon initiation of the return process. We will inform you whether you or Hanuman Builders will be responsible for these costs.

4. Refunds and Exchanges:

• Exchanges: We offer exchanges for defective items. If an exchange is not possible, a refund may be considered on a case-by-case basis.
• Refund Processing: The time required to process a refund or exchange may vary. We will update you on the status of your return and any potential refunds or exchanges once the return is received.

5. Initiating a Return:

• Contact Us: To initiate a return, please email us at [insert email address]. In your email, include details about the defective item and your purchase information. Our team will guide you through the return process.

We are committed to providing high-quality building materials and customer service. If you have any questions or need further assistance, do not hesitate to reach out to us via email.

Thank you for choosing Hanuman Builders.